Cancellation Policies

Flexible 24-Hour Policy

Cancellations made within 24 hours prior to the arrival date will incur a 100% penalty of the total booking amount.

Payment Options

1. Pay Now

The total amount (100%) will be charged at the time of booking.

2. Pay at the Hotel

5% of the total amount will be charged at the time of booking, and the remaining balance will be paid at check-in.

Payment Information

• In case of a no-show or cancellation according to the policy, the corresponding charge or refund will be automatically processed to the credit card provided at the time of booking.
• Guests must present a valid photo ID and the credit card used for payment or as a booking guarantee during check-in.
• By confirming a reservation, you agree that transaction fees and service charges are non-refundable. These costs will not be reimbursed in case of cancellation, as they relate to services provided during the booking process.

About us

Olmeca Plaza Urban Express

Olmeca Plaza Urban Express Hotel, in Villahermosa , Tabasco, Mexico, is a modern and welcoming Business Class hotel. Our Hotel has a privileged location, in the Historic Center of Villahermosa, near the Grijalva River and a few minutes from the main cultural and historical activities. Ask our staff and make the most of your stay in our beautiful state.